Cloud Services

Cloud Engineering, CloudOps and 24×7 Managed Support to Run Your Business Reliably in the Cloud

Innosaber’s Cloud Services help organisations design, build, migrate, operate and continuously improve cloud environments on AWS, Azure, Google Cloud and hybrid platforms. We combine best-practice architecture, Infrastructure-as-Code, automated CI/CD, and mature CloudOps to deliver resilient, secure, and cost-efficient cloud platforms — backed by optional 24/7 support and flexible full-time/part-time resource models.

What We Offer

• Cloud Strategy & Architecture — cloud readiness assessments, target operating model and migration plans.
• Cloud Migration & Modernisation — lift-and-shift, replatforming, refactoring to cloud-native services.
• Infrastructure-as-Code (IaC) — Terraform, CloudFormation, Bicep for repeatable, auditable infrastructure.
• CI/CD & DevOps Automation — pipelines, automated deployments, secrets management and GitOps.
• Kubernetes & Container Platforms — EKS / AKS / GKE, cluster management and GitOps.
• Observability & Monitoring — logs, metrics, tracing (Prometheus, Grafana, ELK, Datadog).
• Security & Compliance — identity, least privilege, network segmentation, encryption, compliance guidance.
• Cost Optimisation & FinOps — right-sizing, reserved instances, autoscaling and billing visibility.
• Backup, DR & Business Continuity — automated backups, RPO/RTO planning, regular DR tests.
• Managed 24×7 Support — incident management, on-call rotations, runbook execution, and quarterly reviews.
• Flexible Resourcing — full-time cloud teams, part-time specialists, or staff augmentation.

Why Choose Innosaber Cloud Services

• Practical, platform-agnostic expertise across AWS, Azure and GCP.
• Infrastructure-as-Code for consistent, auditable, and repeatable deployments.
• Clear SLAs & Transparent Billing — no surprise costs.
• Security-first approach with automated guardrails and best-practice hardening.
• Flexible engagement: fixed project work, ongoing managed services, or resource augmentation.
• 24×7 support is available for customers who need continuous operations and rapid incident response.

Step-by-step CloudOps & Delivery Process

Project Kickoff & Discovery — Phase 0

1. Stakeholder alignment — goals, business KPIs, compliance & governance needs.
2. Cloud readiness assessment — inventory applications, dependencies, data flows, and security posture.
3. Define success criteria — RPO/RTO, performance SLAs, cost targets, and migration windows.
4. Deliverables — project plan, migration strategy and target architecture diagram.

Design & Planning — Phase 1

1. Target architecture — VPC/VNet layout, subnetting, security zones, multi-region/availability design.
2. IAM & identity design — roles, policies, SSO/IdP integration and least-privilege model.
3. Networking & connectivity — VPN/DirectConnect/ExpressRoute, transit hubs, firewall rules.
4. Data strategy — storage tiers, backups, encryption, and residency requirements.
5. IaC templates — Terraform/CloudFormation modules and modular repo layout.
6. Runbooks & SLOs — operational playbooks for incidents, backups, and failover.

Build & Provision (Infrastructure-as-Code) — Phase 2

• Repository & GitOps setup — central IaC repo, branching rules, PR review policies.
• Provision core services — networking, identity, logging, monitoring, CI/CD scaffold.
• Environment separation — create dev, test, staging, and prod with consistent IaC.
• Secrets & config — integrate HashiCorp Vault/cloud KMS / Secrets Manager.
• Automated testing — lint IaC, policy-as-code (OPA), and pre-deploy checks.

Application Migration & Integration — Phase 3

• Application profiling — performance, dependencies, storage I/O and latency requirements.
• Select a migration pattern: rehost, replatform, refactor, or replace.
• Data migration — snapshot, replication, or phased sync with verification.
• Integrations — connect to on-prem systems, third-party APIs, or SaaS platforms.
• Smoke tests & performance validation — pre-cutover verification.

Cutover, Validation & Handover — Phase 4

• Cutover plan & dry runs — minimise downtime; rollback strategy in place.
• Final validation — smoke, integration and acceptance tests in production.
• Handover — operations documentation, runbooks, access lists and IaC ownership.
• Training — for your teams on platform operations, monitoring dashboards and cost controls.

Ongoing CloudOps — daily, weekly, monthly, quarterly tasks

Daily (Routine)

• Alert triage & incident response — acknowledge, diagnose, escalate using runbooks.
• Monitoring checks — health of clusters, services, critical job completions, and error rates.
• On-call rotations — staffed 24×7 if the customer requires continuous coverage.
• Security Notifications — review high-priority Security Findings.

Weekly

• Patch verification — confirm non-breaking OS and container image updates in staging.
• Cost & usage snapshot — identify sudden cost spikes or unusual usage patterns.
• Backup verification — random restore checks for critical datasets.
• Sprint/ops sync — coordinate with development teams on upcoming deployments.

Monthly

• Security audits & vulnerability scans — remediate high- and critical issues.
• Performance tuning — review KPIs and optimise autoscaling and instance types.
• Billing & FinOps review — recommendations for savings (RI/Savings Plans, rightsizing).
• Compliance reporting — gather logs and artefacts for audits as required.
• Capacity planning — forecasts for traffic and resource needs.

Quarterly

• Disaster Recovery (DR) test — full runbook simulation and failover validation.
• Architecture review — revalidate design against new feature needs and best practices.
• Security tabletop — simulate incident scenarios and update response plans.
• Roadmap & budget review — align cloud roadmap and cost expectations.

24×7 Support, SLAs & Escalation

• Tiered support: Level 1 (monitoring & basic triage), Level 2 (engineering fixes), Level 3 (architect/SME).
• SLA examples (customizable):
  • Critical incidents — response within 15 minutes, workaround/mitigation within 1–2 hours.
  • High priority — response within 60 minutes, remediation plan within 24 hours.
  • Normal — response within one business day.
• Escalation path — defined contact points, on-call rotations and executive notifications for high-severity incidents.
• 24×7 availability — available if you need continuous operations; otherwise, we offer business-hours support with the option to scale up.

Engagement & Resourcing Options

• Project-based — fixed-scope migration or greenfield cloud delivery with defined milestones.
• Managed Cloud (Ongoing) — Innosaber runs the cloud platform under a managed services agreement.
• Dedicated Team / Augmentation — full-time CloudOps engineers embedded with your teams.
• Part-time Specialists — certified architects or SREs for specific tasks or audits.
• Hybrid — a mix of fixed deliverables + ongoing managed support.

All engagements include transparent reporting, time tracking, and monthly health/cost reports.

Tools & Technologies we commonly use

• Cloud Providers: AWS, Azure, Google Cloud (multi-cloud/hybrid designs)
• IaC & Provisioning: Terraform, CloudFormation, Bicep, Ansible
• Containers & Orchestration: Docker, Kubernetes (EKS/AKS/GKE), Helm
• CI/CD: GitHub Actions, GitLab CI, Jenkins, Argo CD / Flux (GitOps)
• Monitoring & Observability: Prometheus, Grafana, ELK/EFK, Datadog, New Relic, Loki
• Security & Policy: Vault, AWS IAM, Azure AD, OPA (policy-as-code), cloud security posture tools
• Backup & DR: Velero, cloud snapshots, cross-region replication, managed backup services
• Cost Management: Cloud native cost tools, CloudHealth, and FinOps practices.

Security, Compliance & Governance

• Zero-trust & least privilege IAM policies.
• Network micro-segmentation and hardened bastion access.
• Encryption in transit (TLS) and at rest (KMS).
• Continuous compliance checks and policy enforcement via IaC pre-validation.
• Audit logging & retention for forensic and compliance needs (SOC2, ISO, GDPR guidance).

Typical timelines & sample deliverables

• Cloud readiness & architecture: 2–4 weeks (assessment report & target architecture)
• Greenfield platform build: 4–8 weeks (IaC, CI/CD, monitoring, base services)
• Small app migration: 2–6 weeks (per application, depending on dependencies)
• Enterprise migration program: months, run as a  phased program with waves and pillars

Deliverables: architecture diagrams, IaC repos, runbooks, monitoring dashboards, DR plan, cost reports, and knowledge transfer.

Pricing & Transparency

We offer:

• Fixed project pricing for well-scoped migrations and platform builds.
• Monthly managed service plans based on resource size and SLAs.
• Time & Material / Dedicated resource rates for augmentation (full-time or part-time).

All engagements include a clear Statement of Work, visibility into time spent, and monthly reporting.

Why Innosaber is the Right Cloud Partner

• Practical CloudOps engineers who automate repeatable operations with IaC and CI/CD.
• Strong focus on security, reliability and optimised costs.
• Flexible engagement: project work, managed services, or embedded engineers.
• 24×7 support options for critical systems and real-time incident response.
• Transparent SLAs, regular reporting and shared ownership of outcomes.